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We are delighted to be part of the top 30 customers selected by Sharjah Electricity & Water Authority (SEWA) for their recent publication ‘Top 30 Management Customers Tips’ and share our views on Customer Service and Excellence. 

SEWA 30 Management Tips on Customer Delight is a treasure trove of a wealth of knowledge garnered from years of experience and research of industry thought leaders.

The purpose of this publication is to collect thoughtful insights or tips from globally experienced top professionals.  This book ​entails the secret recipe of the most effective customer experience leaders, providing prescriptive guidance for how to infuse customer-centricity in any organisation.  We are listed on page 47- #21 in this online version of the book attached (click here) as Paul Michael Gledhill – Co-founder, XpertLearning shares his tip on Customer Success.

We value our relationship with SEWA and would like to thank H.E. Dr. Rashid Alleem – Chairman, Sharjah Electricity & Water Authority, to have our views included in this publication and be part of the interactive zone.

“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others” – Jack Welch

Let me start off by quoting one of the most powerful quotes on leadership. That’s how important the right leadership is for the success of any organization and its people. And to bring in the success that you dream of you need to have the right people, the right leaders at the helm. This can definitely be achieved by molding your leaders by offering them the best development programs.

We all want to learn from a top leadership institute, the likes of Harvard, Wharton, London Business School, etc. It would be great to get a degree, diploma or any leadership training that would be brought to you by the best institutes that are available in the world. Sadly, for most of us, this is in the wildest dreams. However, these days with the advent of more and more e-learning it is feasible to be able to access the same sort of content online anytime, anywhere and by the way, this methodology is much more affordable too. “As a graduate of two online leadership schools I strongly recommend online as an option for the cost conscience leadership learner”- says Paul Michael Gledhill, Co-Founder of XpertLearning.

With the new Skillsoft Leadership Development Program(SLDP) you can get access to some of the new competencies within the leadership framework. This program helps organizations in their efforts to develop leaders by providing a scalable, cost-effective, and engaging leadership development experience designed for the modern, digital learner.

The solution is comprised of courses covering 20 of the most critical leadership competencies. Courses average 60 minutes of video-based instruction, each comprised of short 5-8 minutes’ video segments. In addition, learners benefit from an introductory reflective question for appropriate set up, knowledge checks throughout the topics, and a final post-course assessment. The program is designed to cover:

• Women in Leadership
• First-Time Managers
• Individual Contributors and also Executive Education in general so that your top executives can get the information they need to be delivered in an effective, efficient manner.

It is that time of the year, where every employee must tick the mandatory courses in compliance training. Some prefer to take the training online while the rest choose offline. Whichever way it is, Compliance Training is fun, says no one ever.

No matter which industry your organisation fits in, legal and regulatory compliance is vital both for the organisation and the employees. Research has shown the positive change the training could bring about some of the large and most successful organisations, especially in this region. Improper or insufficient training could lead to the breaking of laws by the employees and might be costly for the organisation.

Therefore, it is the responsibility of all the organisations in our region to keep their employees trained and this should be recorded, maintained and managed effectively.

Compliance Training is mostly content loaded, not always engaging, no matter how many times it is delivered. Few organisations still cling onto a lecture-based format that the employees fail to appreciate regarding it as boring, a waste of time or even irrelevant. The question then becomes, how do you structure a strategy for Compliance training?

Nowadays we have Learning Management Systems to spice things up. Whether your compliance training budget is small or large, there are plenty of ways to make your training sparkle and stick. Engaging content and instructional design are the key ingredients. Add a pinch of gamification, social learning, and narrative format and your audience will absolutely devour it.

Off -the -shelf, bit-size eLearning courses work well in this scenario, however, there are a few limitations. In this case, customized eLearning programs would work well to suit your organisation’s needs.

Our Compliance Solutions provides a full suite of customizable compliance training solutions that help organisations mitigate risk and enable employees to make the right decisions.