ITIL® Foundation for Service Management

$194.87

  • 9 Courses | 5h 28m 11s
  • 5 Books | 55h 27m

Master the fundamental concepts and terminology used in the ITIL service lifecycle as you prepare for the ITIL Foundation certification.

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Description

Master the fundamental concepts and terminology used in the ITIL service lifecycle as you prepare for the ITIL Foundation certification.

COURSES INCLUDED


ITIL® 4 FOUNDATION: INTRODUCTION

Explore the new aspects of version 4 of ITIL®, the modified future path to ITIL® Master, and characteristics of the ITIL® Foundation exam.
7 videos | 24m Assessment


ITIL® 4 FOUNDATION: KEY CONCEPTS OF SERVICE MANAGEMENT

Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.
10 videos | 40m Assessment


ITIL® 4 FOUNDATION: KEY CONCEPTS

Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.
7 videos | 30m Assessment


ITIL® 4 FOUNDATION: THE SERVICE VALUE SYSTEM

Explore the definition, inputs, outcome, and components of the ITIL® 4 Service Value System.
7 videos | 24m Assessment


ITIL® 4 FOUNDATION: THE SERVICE VALUE CHAIN

Discover the central element of the Service Value System – the Service Value Chain. Explore this operating model that outlines the key activities required to realize value.
10 videos | 26m Assessment


ITIL® 4 FOUNDATION: THE GUIDING PRINCIPLES

Discover the seven guiding principles that embody the core messages of ITIL® and of service management in general.
10 videos | 44m Assessment


ITIL® 4 FOUNDATION: GENERAL MANAGEMENT PRACTICES

Discover the purpose of ITIL® practices, recall key terminology, and explore several key practices in detail.
8 videos | 35m Assessment


ITIL® 4 FOUNDATION: SERVICE MANAGEMENT PRACTICES (PART 1)

Examine the purpose of seven of the fifteen ITIL® Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.
9 videos | 45m Assessment


ITIL® 4 FOUNDATION: SERVICE MANAGEMENT PRACTICES (PART 2)

Explore the purpose of eight of the fifteen service management practices relating to release, service configuration, service continuity, service desk, service level, service request, deployment, and continual improvement.
10 videos | 56m Assessment

Resource


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