$194.87
- 9 Courses | 5h 28m 11s
- 5 Books | 55h 27m
Master the fundamental concepts and terminology used in the ITIL service lifecycle as you prepare for the ITIL Foundation certification.
The price above is for a single user on an annual subscription. For more users please enter the number of users next to the ‘Add to cart’ option.
Description
Master the fundamental concepts and terminology used in the ITIL service lifecycle as you prepare for the ITIL Foundation certification.
COURSES INCLUDED
ITIL® 4 FOUNDATION: INTRODUCTION
Explore the new aspects of version 4 of ITIL®, the modified future path to ITIL® Master, and characteristics of the ITIL® Foundation exam.
7 videos | 24m Assessment
ITIL® 4 FOUNDATION: KEY CONCEPTS OF SERVICE MANAGEMENT
Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.
10 videos | 40m Assessment
ITIL® 4 FOUNDATION: KEY CONCEPTS
Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.
7 videos | 30m Assessment
ITIL® 4 FOUNDATION: THE SERVICE VALUE SYSTEM
Explore the definition, inputs, outcome, and components of the ITIL® 4 Service Value System.
7 videos | 24m Assessment
ITIL® 4 FOUNDATION: THE SERVICE VALUE CHAIN
Discover the central element of the Service Value System – the Service Value Chain. Explore this operating model that outlines the key activities required to realize value.
10 videos | 26m Assessment
ITIL® 4 FOUNDATION: THE GUIDING PRINCIPLES
Discover the seven guiding principles that embody the core messages of ITIL® and of service management in general.
10 videos | 44m Assessment
ITIL® 4 FOUNDATION: GENERAL MANAGEMENT PRACTICES
Discover the purpose of ITIL® practices, recall key terminology, and explore several key practices in detail.
8 videos | 35m Assessment
ITIL® 4 FOUNDATION: SERVICE MANAGEMENT PRACTICES (PART 1)
Examine the purpose of seven of the fifteen ITIL® Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.
9 videos | 45m Assessment
ITIL® 4 FOUNDATION: SERVICE MANAGEMENT PRACTICES (PART 2)
Explore the purpose of eight of the fifteen service management practices relating to release, service configuration, service continuity, service desk, service level, service request, deployment, and continual improvement.
10 videos | 56m Assessment
Resource
Contact Us for more information.