Privacy Policy

Privacy Promise

Xpert Learning FZ LLC – “XpertLearning”, “we”, “us”, “our” – recognises the importance of your privacy and is committed to protecting any personal information we collect about you.

FOR THE PURPOSES OF THIS PRIVACY Promise, THE WORD “YOU” INCLUDES WEBSITE VISITORS, XPERTLEARNING’S REGISTERED USERS AND PURCHASERS OF XPERTLEARNING’S PRODUCTS AND SERVICES.

THE PURPOSE OF THIS PRIVACY PROMISE IS TO INFORM YOU ABOUT:

What personal information about you is collected by XpertLearning
How the information is used
With whom the information may be shared
How you can access and change any personal information XpertLearning holds about you
What security procedures are in place to protect the loss, misuse or alteration of your personal information by XpertLearning
How to contact XpertLearning

THIS PRIVACY PROMISE APPLIES TO ANY PERSONAL INFORMATION YOU PROVIDE US:

When visiting XpertLearning’s website
When using XpertLearning’s online services
When entering into an agreement with XpertLearning and/or another third party
When you correspond, or communicate with XpertLearning over the telephone or in any other manner including by letter, or email

Failure by you to provide personal information when requested by XpertLearning may mean that we are unable to provide certain services and products to you.

WHAT TYPES OF INFORMATION DO WE COLLECT?

XpertLearning gathers three types of information about you, namely:

1. Aggregated information generated by our systems – or third party systems – to track our website traffic but that which does not identify you personally; and

2. Personal information about you such as your name, contact information, including email address, and in some cases, your billing details and general financial and credit information

3. Other information relevant to customer surveys and/or offers

The type of information that XpertLearning collects about you is dependent on how you use the services offered on our website and the products you are interested in purchasing through XpertLearning.

Generally, XpertLearning does not collect ‘sensitive information’ about you.

Sensitive information includes – but is not limited to – information about your race or ethnic origin, your religion and your sexual preferences.

XpertLearning will only collect sensitive information about you in the event that it is necessary for the purpose of providing you with a product or service.

In such circumstances, XpertLearning will only collect sensitive information with your consent unless we are required by law to collect such information from you.

COLLECTION OF AGGREGATE DATA

XpertLearning also collects non personal information in aggregate form to track data such as the total number of visits to our website, the number of visits to specific areas of our website and the domain names of our website visitors’ internet service providers.

We use this information, which remains in aggregate form, to understand how our website visitors use our website so that we can constantly improve and enhance our services.

Your Internet Provider – IP – address

XpertLearning’s web servers provide us with your IP address – this assists us in the diagnosis of problems and or support issues with our services.

COOKIES AND APPLETS

XpertLearning uses ‘cookies’ and ‘applets’ in its website systems. These enable you to use services such as free demonstrations of our training courses. You are able to disable cookies and applets via your computer’s web browser however this will restrict access to some web pages and services within the XpertLearning’s website.

HOW WE COLLECT INFORMATION

XpertLearning may collect personal information about you when you visit our website and you elect to use our online services when you register as a XpertLearning Registered User. Personal information may also be collected when you enter into a contract with XpertLearningand when you deal with XpertLearning over the telephone or correspond with XpertLearning via facsimile, letter or email or any other mode of communication.

XpertLearning may also collect personal information about you from our training providers and other third party service providers.

HOW WE USE YOUR PERSONAL INFORMATION

XpertLearning may use your personal information for one or more of the following purposes:

to communicate with you, including via email newsletters
to facilitate and process contracts between yourself and XpertLearning and/or third parties
to identify the number of people using XpertLearning’s website services and establish the nature of their interests
to conduct XpertLearning’s marketing activities
to provide you with information about XpertLearning and its services and products
to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

XpertLearning may disclose your personal information our Authorised Vendors only to facilitate your enrolment in a selected training course.

XpertLearning may also disclose your personal information to third party contractors who perform services for us including the management and maintenance of our information systems.

Where your personal information is passed on to third party contractors, XpertLearning takes reasonable steps to ensure that these individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Other than as outlined above, XpertLearning will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

ACCESS TO AND CORRECTION OF INFORMATION WE HOLD ABOUT YOU

Upon your request, XpertLearning will provide you with access to your personal information unless there is an exception which applies under the General Data Protection Regulation, Data Protection Act 2018 and The Privacy and Electronic Communications – EC Directive – Regulations 2003. If we deny such access, we will tell you why.

To request access to your personal information, please contact XpertLearning using one of the contact options provided in our Privacy Promise.

If you are a XpertLearning Registered User, you can access your registered profile at any time.

KEEPING INFORMATION UP TO DATE

XpertLearning strives to ensure that the information we hold about you is accurate, complete and up to date at all times.

If the personal information we hold about you is inaccurate, incomplete, or no longer up to date, or you wish for your details to be removed from the website, please contact us at enquiries@xpertlearning.com so that we may take reasonable steps to address this and/or discuss alternative options with you.

STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION

XpertLearning takes reasonable steps to protect the security of your personal information in accordance with this Privacy Promise.

XpertLearning regularly reviews and implements new security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

Whilst XpertLearning strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online products or services.

Accordingly, use is at your own risk.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

In the event of a personal breach we have in place procedures to ensure that the effects of such breach are minimized.

LINKS TO OTHER WEBSITES

XpertLearning website may contain links to other websites.

Please note that these links are intended for your convenience only.

Links to third party websites do not constitute endorsement, sponsorship or approval by XpertLearning of the content, policies or practices of those third party websites.

If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.

CHANGES TO XPERTLEARNING’S PRIVACY PROMISE

From time to time, XpertLearning may make changes to this Privacy Promise.

Accordingly, we encourage you to periodically review this promise to remain informed about how we collect and protect your personal information.

Your continued use of XpertLearning’s website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Promise as amended from time to time.

FEEDBACK AND QUESTIONS ABOUT PRIVACY AND XPERTLEARNING WEBSITE

XpertLearning welcomes ideas and feedback about all aspects of XpertLearning’s website. This feedback may be used to administer and refine the services we provide and may be shared with XpertLearning’s partners either in aggregate form or with specific identifying characteristics removed.

If you have any questions regarding this Privacy Promise, practices of XpertLearning website or your dealings with XpertLearning, you can contact us in the following ways:

Email: enquiries@xpertlearning.com

Phone: +971 4 3910503

Registered address:
Block 2A, Office G46A, Dubai Knowledge Park
Dubai, UAE

Consent

By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy